Learn more about
Lightwave
Industry-defining Dental IT Support & Services
As a Dental Leadership Organization, Lightwave aligns with top doctors and professionals looking to grow by providing dental information technology support and services that enable their practice to run more efficiently. We understand the critical importance of maintaining uptime, productivity, and compliance. We help dentists navigate the complexities of today’s dental office and business technologies.
At Lightwave, our engine is our people. We believe the best technology is vital for dental teams to provide great experiences for their patients. Our dental IT service experts can help you navigate and implement advanced dental technology systems & solutions into your practice. Whether it’s scheduling software or cybersecurity, our dental IT consultants are here to make tech easy.
“Thank you for the excellent service with the conversion at Garrisonville. I know IT gets the frantic call when things aren’t working, and I wanted to give you a shout-out about what a great job you all did,” — Kim Davis, Senior Director of Credentialing & Payor Operations
Maintaining Important Technology & Best Practices
We know keeping up with business technology can be among the top frustrations for dental practice owners. Gauging whether to adopt a new technology is challenging because of the unknown. Likewise, failing to adapt to new standards and best practices can leave your practice in the past. That’s why each practice in the Lightwave family has a dedicated, single point of contact for all technology needs.
Technicians visit onsite 1-2 days per month at each practice to address any network, hardware or software needs. We help create that laundry list of technology fixes and upgrades to make sure each practice benefits from consistent uptime. We’re meticulous in what we do to ensure all unknowns are discovered – so you aren’t suddenly disrupted by the unexpected.
We’re here to deliver excellent IT services to dental practice leaders so they can feel comfort in knowing their IT is handled to the highest industry standards and regulations. We benchmark technology services to show practice managers what they can expect to pay and offer the benefits of negotiated buying power.
Dedicated IT Support
Have you had to close your practice early to address IT issues and dental software hiccups? Or, maybe you’ve experienced neglect by unresponsive dental managed IT services providers? If so, you understand that routine technology upgrades can often become lingering, unmet priorities.
Lightwave’s ongoing tech support features cloud-based systems for network management. We also take pride in onsite support for dental practice software integration, phone systems, and other technology needs that empower your team so they can deliver exceptional patient experience.
Never again worry about the viability of your dental practice. Experience the relief of having dedicated and helpful IT support available 24 hours a day, 365 days a year as a Lightwave partner.
Benefits of Outsourcing Dental IT Support for Dental Offices
Technology is deeply integrated within the operations and treatments performed at dental clinics. An office that’s receptive to technology remains competitive and on the cutting-edge. However, we don’t expect dental service providers to take on the challenge of navigating the tech industry; their skills and attention are best suited at delivering great results for their patients.
Outsourcing dental office IT support and solutions to providers like us carry a multitude of benefits to you, your team, and your patients. These include:
Automated Trouble-Ticket System for Proactive Issue Resolution
We employ automated ticketing systems to support your team and patients. Team members benefit from easily submitting and tracking issues. Patients see a higher quality of care and response as a result. The ticketing system also provides a streamlined connection with our IT support team; this allows us to take a proactive approach to issues and resolve them quickly and efficiently.
Ongoing Single Point of Contact for Technology Needs
We become your trusted advisor for all your technology needs. Whether you’re having an issue that needs troubleshooting or require guidance on making a hardware/software purchase, know that we will provide insight and guidance to reach the optimal outcome.
Monthly Onsite Support of Network, Hardware & Software
Much of your practice’s tech is housed onsite. This allows you to maintain control and bolster security. However, it does pose an issue when there are disruptions. Our service provides rapid response for your network, hardware, and software issues. We come onsite to help fix and maintain your tech, ensuring peak uptime in your operations.
Stable, Secure Data Cloud Environments for Anytime Access
Our robust cloud-based solutions are stable and secure. You can access all its features at any time. Our online solutions also eliminate many headaches found with housing software in-house, such as keeping systems up-to-date or deploying new applications. Ultimately, your practice saves time and money when tapping into our secure data cloud environments.
Improved Operational Scalability and Adaptability
Our IT solutions are built to scale and adapt to your success. Whether you’re operating a single practice or several, our fast roll-out and support ensures that you never experience growing pains. We can help you quickly adapt to the market and your patient’s demands.
Expanded Competitive Advantage and Market Differentiation
Technology compliments and empowers the great work you do. It also provides an edge over the competition when used effectively. We help you navigate and implement tech solutions in a way that secures you as a market leader. As a bonus, the cutting-edge technologies used at your practice help it stand out and differentiate itself in crowded markets – attracting more leads and sales.
Minimized Office Downtime and Faster Recovery Post-Disruption
Office downtime creates a rippling effect on your practice’s profitability. Downtime also creates disgruntled patients as their appointments get bumped. Our maintenance, redundancy, monitoring, disaster recovery, and documentation ensure your continuity. And, if an event were to happen, we can help your office quickly recover and return to normal.
Contact Our Dental IT Professionals
We’re not just a dental IT company. We’re a Dental Leadership Organization that leverages our vast understanding of the dental industry and tech to empower our clients. Paired with our dental practice management services, we remove the complexity of IT for our clients. Contact our team to learn about dental IT assistance, support, services.
Supporting Your Dental Practice
“It’s been very helpful having a backup team. You don’t feel like you’re the only person on an island. You have a whole team at Lightwave behind you ready to help.”
“Every time Lightwave has said they’re going to do something, they’ve done it. So, that trust just continues to build every day. ”